Privacy Policy

Personal data collected:

• Identification and account data: name, date of birth, contact details, username, and security credentials.
• Verification records for age and KYC: NID details, proof of address, and verification images or video as permitted by law.
• Payment and transaction information: deposits, withdrawals, and financial records in BDT, limited payment instrument details handled by payment providers.
• Usage and interaction data: gameplay and betting history, device information, IP address, log files, and cookie identifiers.
• Communications: support chats, emails, and recorded consents.

Purposes of collection:

• Provide and operate the account and services.
• Verify identity and age, prevent fraud, and support responsible use.
• Process payments and withdrawals through licensed or authorised processors.
• Comply with legal, tax, and dispute-resolution obligations.
• Improve service quality, security, and user experience.

Protection measures:

• TLS encryption in transit and encryption or tokenisation of sensitive fields at rest.
• Access controls, least-privilege permissions, multi-factor authentication, and activity logging.
• Staff training, confidentiality obligations, and vendor due diligence.
• Data minimisation, defined retention schedules, and secure destruction.
• Security monitoring and incident response procedures.

User rights:

• Access a copy of personal data, request correction of inaccurate information, and request deletion where legally permissible.
• Object to or limit certain processing and withdraw consent where processing relies on consent.
• Lodge a concern using the contact in this policy and, if applicable, with a relevant authority.

Compliance statement: Processing is carried out in line with laws of Bangladesh that apply to data and online services, and aligned to international standards such as GDPR where relevant. Some requests may be limited by anti-money laundering and record-keeping requirements.

• Account and service delivery: account setup, profile management, gameplay, and bet settlement.
• Transactions: deposits, withdrawals, refunds, chargeback handling, and financial reconciliation.
• Verification and safety: age checks, identity verification, sanctions screening where required, fraud detection, and risk management.
• Customer support: responding to user requests and resolving issues.
• Service improvement: analytics, testing, and quality assurance to enhance online services.
• Marketing: sending service updates and offers based on consent or legitimate interest where permitted, with opt-out options.
• Compliance: fulfilling legal duties, court orders, tax requirements, and dispute resolution.

Processing is lawful, fair, and transparent, limited to the purposes described in this document.

Access and update:

• Review or edit profile details in account settings.
• Request a copy of personal data by contacting the Data Protection contact listed below.

Correction and deletion:

• Request correction of inaccurate or incomplete information.
• Request deletion of personal data where permitted by law and our retention policy.
• Identity verification will be required before actioning any request.

Retention:

• Certain records must be retained for a legally required period for fraud prevention, tax, and anti-money laundering compliance.

By using Mega Casino World, the user consents to security checks, identity verification, and processing of payment data by authorised payment providers and verification partners.

• The services are intended for adults aged 18 or over.
• The operator cannot confirm age without suitable documents and may request verification to protect users and comply with law.
• If an account is found to belong to a minor, access will be blocked and related personal information will be deleted subject to legal retention duties.
• A parent or legal guardian may request deletion of a minor’s data by contacting the Data Protection contact and providing proof of guardianship and identity.

Personal data may be processed in other countries where service providers, hosting facilities, support teams, or partners operate. Use of the site constitutes consent to international transfer and processing for the purposes stated in this policy. Confidentiality is protected through contractual obligations, role-based access, encryption, and oversight of all partners handling the information. Mega Casino World requires processors to meet security and privacy standards appropriate to the risk.

This policy and any disclaimer or notice referenced in it may limit or clarify how the rules apply in particular situations, as permitted by law. The policy takes effect for a user when acceptance is provided by signature, click-acceptance, or accession through continued use of the services. If a provision is found invalid under applicable law, the remaining parts continue to apply. Updates may be published from time to time, and material changes will be signposted on the website.

What cookies are:

• Small files placed on a device to store or retrieve information when visiting websites or using services.

How we use cookies:

• Essential operation and security of the site.
• Statistics and analytics to understand site performance and user behaviour.
• Personalisation, such as remembering preferences and language.
• Improving features and measuring effectiveness of content.

Retention and control:

• Cookie identifiers are generally retained for up to 1 year.
• Manage preferences using the cookie banner or browser settings. Blocking some cookies may affect site functionality.

Use of the services constitutes full acceptance of this Privacy Policy. The current version published on the website prevails over any prior version or communication. Continued use after updates indicates acceptance of the revised document.

When sharing may occur:

• To comply with law, court orders, and lawful requests by authorities.
• To process payments, verify identity and age, prevent fraud, and provide hosting, support, and analytics.
• To manage disputes, enforce agreements, and protect rights and safety.

Scope and oversight:

• Third parties act under contracts that limit use to the agreed purposes and require adequate security.
• A current overview of the categories of providers and purposes is available on the website or upon request.
• Providing data for these purposes constitutes consent to such sharing as described in this policy.

Mega Casino World is not responsible for independent privacy practices of third parties that act as separate controllers. Users should review their notices before submitting information.

The site may contain links to other websites that operate under their own privacy policies. Responsibility does not extend to how external sites collect or use personal data. Users should read the privacy information of any external site before providing personal information.

Contact and Data Protection Queries:

• Data Protection contact: [email protected];
• Postal contact: Data Protection Officer, Mega Casino World, Dhaka, Bangladesh;
• Please include account details and a clear description of the request. Identification may be required to protect users and prevent unauthorised access.